We offer a 15 minute phone call or video meeting free of charge to anybody who is considering a consultation and therapy. We understand you may have some questions and thoughts about the process before a psychological consultation, so this phone call allows us to briefly discuss some of your key concerns.

All therapists hold appropriate registration with the relevant body (HCPC, BABCP, BACP), and this is a requirement to work in the clinic.

Each session lasts 50 minutes and is held on the same day and time each week. For some therapies, like EMDR, a longer session may be required and this will be discussed with you in advance.

The answer is a combination of personal preference, knowledge, and professional advice. You can discuss this with your therapist in the consultation session. Within the clinic, we have specialities in many evidence-based therapies including CBT, ACT, EMDR, and psychodynamic psychotherapy.

This can be discussed in the consultation session, and your therapist will provide you with a range of alternatives if you feel you were not suited to work together.

Charges apply for all last-minute cancellations or missed sessions. This is because your slot is reserved for you by the therapist and we cannot book another client into this place if you cancel without notice. We require 7 days notice if you want to cancel a session. For example, you would typically tell your therapist in the session that you cannot attend the following week. If you are engaging in longer-term work then holidays and breaks will be discussed with your therapist.

Yes, all of our therapists are registered providers with AXA, Aviva, and Cigna. Please mention this in your initial contact.